Delivery & Returns

Where does this store ship to?

From this website, we're able to ship to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal (exc. Azores and Madeira), Romania, Slovakia, Slovenia, Spain (exc. Canary Islands, Ceuta and Melilla) & Sweden.

Please note that we do cover all duties when shipping to these countries. 
Are you shopping with us from Europe, but your country is not listed above? You can shop from our main UK website here!

Dispatch Time

All of our products are shipped from Edinburgh, Scotland. If you're looking to place an order for urgent delivery, this will need to be ordered before 12pm GMT to give us time to prepare and gift wrap your item before our courier collection. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday.

EU Delivery is on average 3-10 working days, depending on country and distance.

Please note standard delivery to Denmark, Finland and Sweden is local locker collection. Express delivery is door-to-door.  

Please note that if you've selected our embroidery service, this will add 2-3 working days to your order delivery time. 

We will keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Delivery Costs

Standard delivery is €4.95 to countries included above and we cover all duties and taxes. Express shipping option is also available.

Gift cards do not count towards the free shipping minimum.

How are my items packaged?

We package each order as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from Edinburgh.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped, please select this option at checkout.

Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can send it straight to the recipient! 

Would you like to ship to multiple addresses? Please put through a separate order for each address.

Want to add a gift note? Select from our range of TBCo designs and we'll handwrite your message!  

Exchanges & Returns

We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 60 days after purchase. If you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way!

We can’t offer worldwide exchanges so just make a return and place a new order if you were looking for a replacement. 

Visiting Edinburgh? Items purchased in store or online can also be returned to our store at 170b Great Junction St, Leith, Edinburgh EH6 5LJ. 

Unfortunately products which have been embroidered are unable to be returned unless faulty. 

EZI Returns

To make shipping back to us simpler and at local charges you can return to our local warehouses in France, Germany, Sweden and Netherlands.

Please use the addresses below to send your order back to us. Clearly mark 'returned goods' and your order number on the outside of the package.

Germany
Ezi Returns - Eagle & Fox
Industriestraße 30
21394 Kirchgellersen
Germany
 
France
M Burch - Eagle & Fox
Maison Tajan
Village Den Haut
Gouaux de Larboust
31110 France
 
Sweden
C/o MLT AB - EZI - Eagle & Fox
Spikgatan 1
753 23 Uppsala
SWEDEN

Netherlands
Global ecommerce experts - TBCo
Ezi Returns
Rijnlanderweg 766 Unit H
2132 NM Hoofddorp
Netherlands 

Rest of Europe Returns

If you’re not based in Germany, France Sweden or Netherlands, you can send your parcel directly to us. Please include a note in your order including your name and order number.

Please send to: 

TBCo
3 Chariot Drive,
Edinburgh Interchange,
Newbridge,
EH28 8PA

If you’re not sure which service is best to use, please just get in touch and we’ll be happy to guide you through the process.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return.