Delivery & Returns

 

Where does this store ship to?

We deliver worldwide! To find the most relevant delivery & returns information for your country, please select your region below.

UK & Rest of WorldUS & CanadaEUAustralia

Due to international restrictions we are currently unable to ship to Russia. 

 

UK & Rest of World

Dispatch Time

Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday.

Standard UK Delivery: 2-5 working days.

Express UK Delivery (Mon-Fri): 1-2 working days (order before 12pm)

If you've selected our embroidery service, this will add 2-3 working days to your order delivery time. 

We will keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Our warehouse is super speedy and order amendments are likely not possible after an order is placed. We'll always endeavour to make these changes where possible, so please reach out to our team at hello@tartanblanketco.com.

Delivery Costs

Delivery charges vary by country and item. If you enter an address at checkout, you can then find our handy delivery calculator.

UK delivery is FREE for all orders over £49. For all other UK orders, delivery starts from £3.

Rest of World International Delivery varies, with duties and taxes applicable on arrival.

Please note, Gift cards do not count towards the free shipping minimum.

How are my items packaged?

We package each order as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from Edinburgh.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped please purchase them in separate gift boxes here.

Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can have them sent straight to the recipient's door!

Would you like to ship to multiple addresses? Please put through a separate order for each address.

Want to add a complimentary gift note to your order? Please add your gift message at cart.
 

Returns and Exchanges

We are so sorry that your items are not suitable for you. We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 30 days after purchase. If you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way! See below for our returns process. If you are unsure which service you should use, we’re always here to help.

UK Returns

If you are in the UK, returns are free. See below for the rest of the world returns.

To start your return click here. You will be taken to our returns portal to create your return and free label. You'll have the option to choose your preferred courier and drop off point and you'll be provided with the relevant QR code.

We’re not currently able to accept exchanges. If you would like a different item please return it to us and place a new order. If your item was a gift you received, please contact our team at hello@tartanblanketco.com.

Once you’ve created your label, just attach it to your parcel and drop it into your local post office.

Items purchased in store or online can also be returned to our store at 170b Great Junction St, Leith, Edinburgh EH6 5LJ. 

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. 

Rest of World Returns

Unfortunately we can’t offer free returns worldwide. If you’re from outside the UK you’ll need to create your own label and find your own shipping method. Please include a note in your order including your name and order number.

Please send to:
TBCo
3 Chariot Drive,
Edinburgh Interchange,
Newbridge,
EH28 8PA

If you’re not sure which service is best to use, please just get in touch and we’ll be happy to guide you through the process.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return.

 

US & Canada

Dispatch Time

All of our products are shipped from Edinburgh, Scotland. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday.

US Delivery: 1-3 working days 

CA Delivery: 2-4 working days

If you've selected our embroidery service, this will add 2-3 working days to your order delivery time. 

We will keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Our warehouse is super speedy and order amendments are likely not possible after an order is placed. We'll always endeavour to make these changes where possible, so please reach out to our team at  hello.us@tartanblanketco.com.

USA & Canadian Delivery Costs

Delivery charges vary by country and item. After you enter an address at checkout, you can find our handy delivery calculator.

United States

For orders over $120 USD, express shipping to the USA is FREE. This includes Mainland US, Hawaii & Alaska. Gift cards do not count towards the free shipping minimum.
For orders under $120 USD, there is a shipping fee of $15 USD.
All duties and import tax for the USA are covered by TBCo and not required upon arrival of the parcel.
US overseas territories are not eligible for free shipping and duties: This includes American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, Marshall Islands, Micronsesia, Palai.


Canada

For orders over $99 USD, express shipping to Canada is FREE. Gift cards do not count towards the free shipping minimum.
For orders under $99 USD, there is a shipping fee of $12 USD.
Please note, duties and import taxes for Canada are not covered by TBCo and must be paid by the recipient upon arrival.


How are my items packaged?

We package each order as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from Edinburgh.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped please purchase them in separate gift boxes here

Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can have them sent straight to the recipient's door!

Would you like to ship to multiple addresses? Please put through a separate order for each address.

Want to add a complimentary gift note to your order? Please add your message at cart.

Exchanges & Returns

We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 30 days after purchase. If you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way!

We can’t offer worldwide exchanges so just make a return and place a new order if you were looking for a replacement.  If your item was a gift you received, please contact our team at hello.us@tartanblanketco.com.

Visiting Edinburgh? Items purchased in store or online can also be returned to our store at 170b Great Junction St, Leith, Edinburgh EH6 5LJ. 

Unfortunately products which have been embroidered are unable to be returned unless faulty.

EZI Returns

To make shipping back to us simpler and at local charges you can return to our local warehouses in USA and Canada.  

Please use the addresses below to send your order back to us. Clearly mark 'returned goods' and your order number on the outside of the package.

USA
GEPS - EZI - TBCo

845 Carol Court
Carol Stream,
IL 60188 
United States 

Canada
No3rd - Ezi - TBCo

10001 Boulevard Ray-Lawson
Anjou QC H1J 1L6
CANADA

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return.

 

EU

Dispatch Time

All of our products are shipped from Edinburgh, Scotland. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday.

EU Delivery is on average 3-10 working days, depending on country and distance.

Standard delivery to Denmark, Finland and Sweden is local locker collection. Express delivery is door-to-door.  

If you've selected our embroidery service, this will add 2-3 working days to your order delivery time. 

We will keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Our warehouse is super speedy and order amendments are likely not possible after an order is placed. We'll always endeavour to make these changes where possible, so please reach out to our team at  hello.eu@tartanblanketco.com.

Delivery Costs

Standard delivery is €4.95 to countries included above and we cover all duties and taxes. Express shipping option is also available.

Gift cards do not count towards the free shipping minimum.

How are my items packaged?

We package each order as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from Edinburgh.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped please purchase them in separate gift boxes here.

Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can have them sent straight to the recipient's door!

Would you like to ship to multiple addresses? Please put through a separate order for each address.

Want to add a complimentary gift note to your order? Please add your message at cart.

Exchanges & Returns

We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 30 days after purchase. If you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way!

We can’t offer worldwide exchanges so just make a return and place a new order if you were looking for a replacement.   If your item was a gift you received, please contact our team at hello.eu@tartanblanketco.com.

Visiting Edinburgh? Items purchased in store or online can also be returned to our store at 170b Great Junction St, Leith, Edinburgh EH6 5LJ. 

Unfortunately products which have been embroidered are unable to be returned unless faulty. 

EZI Returns

To make shipping back to us simpler and at local charges you can return to our local warehouses in France, Germany, Sweden and Netherlands.

Please use the addresses below to send your order back to us. Clearly mark 'returned goods' and your order number on the outside of the package.

Germany
Ezi Returns - Eagle & Fox
Industriestraße 30
21394 Kirchgellersen
Germany
 
France
M Burch - Eagle & Fox
Maison Tajan
Village Den Haut
Gouaux de Larboust
31110 France
 
Sweden
C/o MLT AB - EZI - Eagle & Fox
Spikgatan 1
753 23 Uppsala
SWEDEN
   
Netherlands
Global ecommerce experts - TBCo
Ezi Returns
Rijnlanderweg 766 Unit H
2132 NM Hoofddorp
Netherlands 

Rest of Europe Returns

If you’re not based in Germany, France Sweden or Netherlands, you can send your parcel directly to us. Please include a note in your order including your name and order number.

Please send to: 

TBCo
3 Chariot Drive,
Edinburgh Interchange,
Newbridge,
EH28 8PA

If you’re not sure which service is best to use, please just get in touch and we’ll be happy to guide you through the process.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return.

  

Australia

Dispatch Time

All of our products are shipped from Edinburgh, Scotland. Our warehouse is closed at weekends to give our hard-workers some time off, so any orders placed at weekends will be dispatched on the following Monday.

AU Delivery is on average 4-6 working days.

If you've selected our embroidery service, this will add 2-3 working days to your order delivery time.

We will keep you updated on its progress, so you’ll always know what’s happening. If you need your order quickly, do get in touch and we'll do our best to help.

Our warehouse is super speedy and order amendments are likely not possible after an order is placed. We'll always endeavour to make these changes where possible, so please reach out to our team at  hello.au@tartanblanketco.com.

Delivery Costs to Australia

Delivery charges vary by country and item. After you enter an address at checkout, you can find our handy delivery calculator.
For orders over $149 AUD, enjoy FREE shipping to Australia. Gift cards do not count towards the free shipping minimum.
For orders under $149, the shipping cost can be calculated at checkout.
All duties and import tax for Australia are covered by TBCo and not required upon arrival of the parcel.

How are my items packaged?

We package each order as though it is a gift, because whether you are treating a loved one or yourself we want it to feel special. Everything is hand-wrapped with care and sent with love from Edinburgh.

We are also environmentally conscious and will wrap up multiple items together to save on paper and packaging. If you would like your blankets or scarves individually wrapped please purchase them in separate gift boxes here.

Our products are well protected and ready to be gifted with no receipt or invoices in the packaging, so you can have them sent straight to the recipient's door!

Would you like to ship to multiple addresses? Please put through a separate order for each address.

Want to add a complimentary gift note to your order? Please add your message at cart.   

Returns & Exchanges

We want you to be completely happy with your purchase so we accept returns, unused and in the original condition, up to 30 days after purchase. If you have a problem with your purchase, please get in touch immediately. We’re here for you every step of the way! 

We can’t offer worldwide exchanges so just make a return and place a new order if you were looking for a replacement.  If your item was a gift you received, please contact our team at hello.au@tartanblanketco.com.

Visiting Edinburgh? 
Items purchased in store or online can also be returned to our store at 170b Great Junction St, Leith, Edinburgh EH6 5LJ. 

Unfortunately products which have been embroidered are unable to be returned unless faulty.  

Local Returns Address

To make shipping back to us simpler and at local charges you can return to our local warehouse. 

Please use the address below to send your order back to us. Clearly mark 'returned goods' and your order number on the outside of the package.

Pro Prep - Ezi - TBCo
602-612 Botany Rd
Alexandria NSW 2015
AUSTRALIA

If you’re not sure how to do this, please just get in touch and we’ll be happy to guide you through the process.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return.